What Questions to Ask Before Choosing a Baton Rouge IT Service Company

Choosing a Baton Rouge IT services provider can be a long and challenging process. Before choosing a company, be sure to answer the key questions listed in this post.  

A managed IT service provider can bring many benefits to an organization. From improving processes and building strategies for managing workflow and fixing technical issues, working with an IT company can bring many advantages. However, given that there are a large number of managed IT service companies in the world today — many with different services and specialties — it’s essential to do some research to choose the best company that’s suited for your needs. If you end up picking a provider that doesn’t provide the solutions you were looking for, it could mean very detrimental consequences for your organization.

To help you through the process of choosing a Baton Rouge IT services provider, we’ve compiled a list of questions to consider before making this huge decision.

Baton Rouge IT Services

Top Five Questions To Ask A Baton Rouge IT Services Provider

What is the Onboarding Process Like?

Before signing a new contract with an IT service company, you should discuss their onboarding process. You want to ensure that everything will get underway quickly and promptly, so you’ll want to ask about the onboarding process right away. Of course, there will always be a learning curve when technology is involved, but you want to ensure that your IT company has a detailed plan in place to get the relationship off to a good start.

What is their Level of Service?

Another critical area to consider is the level of service. Some IT companies cater more towards the needs of large enterprise companies, while many IT providers primarily serve small startups. That being said, you’ll want to check to see if the IT company you’re choosing is suited to the size of your business. Additionally, you’ll want to gain some insights on the various tools they offer, what systems they work with, and how often you’ll speak with one of them. Knowing these factors will help to determine the level of service you’ll receive.

How is the Culture?

It’s also a good idea to understand the culture of the company you might work with. All in all, you want to see if this is a good fit for your business, so getting an idea of their culture can help you understand if the partnership will be beneficial for both parties. That being said, before signing a contract, try to meet with more members of the team, aside from only the salesman. Since the sales team isn’t typically involved in operations, you want to meet the team who you’ll be working with frequently.

Are there Testimonials or References?

If you’re considering partnering with an IT provider that claims to be very successful, then they should undoubtedly have testimonials from their customers. An IT company salesperson can tell you anything you want to hear, so it is always better to speak with one of their clients to ensure the provider is an excellent choice. If an IT company provides fantastic service, then they shouldn’t be reluctant to share client info with you. Checking with some of their clients and asking questions about service, satisfaction, and pricing is always a smart tactic. This can ensure that you’re working with a reputable provider who you can trust.

What Happens if My Infrastructure Goes Down?

With cybersecurity threats at an all-time high, infrastructures are being hacked and shut down at an alarming rate. When this occurs, it can take days before the systems can return to regular operation. With these factors very possible, you want to have a detailed plan in place for when these unfortunate instances do occur.

Baton Rouge IT Services By Essential Solutions

If you’re looking for a new Baton Rouge IT services provider with a reputable background and a caring, trusting team, then Essential Solutions is the company you can count on. We are a professional IT service company located in Louisiana. We have locations in Baton Rouge and New Orleans, but we also cater to those in the entire surrounding area. Here are some of the services we offer:

  • Managed IT services
  • Cybersecurity
  • Employee IT training
  • IT consulting
  • Software development
  • And more!

Essential Solutions is a transparent and trustworthy company, and we always treat our customers as the top priority. Contact us today to book an appointment!