5 Questions To Ask Before You Sign For Manufacturing IT Services
Manufacturing IT Services
Finding the right IT company for your firm can be a long and tedious process – but once you think you’ve found the right one for you, don’t rush to sign any agreements. Make sure to double-check what they are agreeing to do for you, so you know all your bases are covered.
So you’ve found an IT company that you want to work with. Are you sure they’re going to deliver everything you need?
While it’s certainly frustrating to have to do some homework before you sign an agreement, it’s vital that you make sure all your needs as a manufacturing firm will be addressed before you make it official.
Even though you may have a contract that states and governs the managed services, your contract may still lack significant details – it’s better to check now and consider moving on, instead of finding out you’re not covered after you’ve locked in an agreement.
Ask These 5 Questions Before You Sign For IT Services
1. Do You Understand The Industry I Work In?
You don’t just deserve better than generic IT services – you need them. You shouldn’t accept anything less than a team that knows about the manufacturing industry. What your pain points are, what your primary line of business applications are, what the future of your industry is, etc. Make sure they know their stuff before you agree to work with them.
2. Will You Keep Me Secure?
An important part of any IT service is proper digital security. To ensure you are safe from cybercriminals, the right computer services company will offer comprehensive IT security measures, including:
- Firewall settings
- Intrusion detection
- Intrusion prevention
- Encryption at the file level
- How those services are carried out
3. Will You Keep My Data Backed Up?
Data loss is a reality in the modern manufacturing industry, which is why a viable data backup solution is so important.
Find out how your IT company handles backups – if the provider does use the cloud, you’ll want to know:
- How secure is their cloud backup solution?
- Is their backup hosted on a public or private cloud server?
- If the public cloud, will they consider using a private cloud for your backups?
- If your data won’t get backed up in the cloud, where are the backups getting stored?
4. Do You Offer New Technologies?
You don’t want to miss out on the latest and greatest in IT innovations. The right IT company will be able to give you the advantages that come with the most recent applications of cloud technology.
Cloud technology, when properly implemented and supported, will allow you to minimize your hardware, scale easily, and gain access to your data when and where you need to.
5. What Are Your Standards of Quality?
Make sure you find out about their staff’s qualifications and certifications.
The right IT company should be able to provide you with information regarding the certifications held by their staff and relay how these will meet your needs. Similarly, check which Partner Certifications and Technical Specialties do they hold. Ask, for example, if they are certified on Apple devices or Microsoft solutions if that’s what you use. Also, ask if they can provide you with the latest hardware and software products at the best price.
Furthermore, do they require continuous training of their IT techs? This is the only way to ensure technicians have the most recent certifications.
You should also know how long they have been providing technology services. They should have a minimum of three years of experience in the service, support, and solutions you require. Likewise, it’s good to know how big of a business they are – if they are a small company, you’re more likely to be high on their priority list.
However, larger IT companies typically offer a broad knowledge base and capabilities. Plus, their available resources may be more expansive. You must weigh the benefits of each and decide which is best.
Overall, be sure to ask your IT company to explain how each service component will get delivered to your firm – this process is all about eliminating variables. The more you know, the less likely you’ll be surprised or disappointed.